Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms
These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms.
Last updated: 15.05.2024
General Terms and Conditions
Please read these Terms and Conditions (“Terms” and/or “Terms and Conditions”) carefully before using the Buzle mobile application (the “Service”) or any other services operated by Buzle Pty Ltd ABN:31 668 807 298(“Buzle” or “us” “we” or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. You warrant that you are at least 18-years-old, and you are legally capable of entering into binding contracts. If you are under 18-years-old, you warrant that you have obtained consent from your parent or guardian and they agree to be bound by these Terms on your behalf.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Buzle is committed to making its services and products available to all visitors. With our website and application, we do our best to comply with the standards of the Convention on the Rights of Persons with Disabilities; the Disability Discrimination Act 1992; and the National Standards for Disability Services and like legislation. Our products and support resources have been developed using accessibility best practice guidelines to ensure the best possible experience for all users. If there is any aspect of our website and application which you believe can be improved in this regard, you are invited to bring the mater to our attention.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
The Service is not designed to provide qualitative advice regarding the fitness for purpose and merchantability of any products or services. We strongly advise you to exercise caution and do your own due diligence in conducting any transactions through the Service.
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
The content is provided without warranties or conditions of any kind either express or implied, including but not limited to implied warranties and conditions of merchantability, fitness for a particular purpose or non-infringement.
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
Our Service (including associated websites & social media account pages) may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. Further, you warrant that: (i) the Content will not cause you or us to breach any law, regulation, rule, code or other legal obligation; (ii) the Content will not or could not be reasonably considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy; (iii) the Content will not be unsolicited, undisclosed or unauthorised advertising; (iv) the Content does not contain software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware or telecommunications equipment; and (v): the Content does not bring us or the Service into disrepute.
You agree to keep all records necessary to establish that your Content does not violate any of the requirements this clause and make such records available upon our reasonable request.
We are under no obligation to regularly monitor the accuracy or reliability of your Content incorporated into the Service. We reserve the right to modify or remove any Content at any time.
You acknowledge and agree that all Content you provide on the Service will be publicly available information and you bear the risks involved with such public disclosures.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You agree to be fully responsible for activities that relate to your account or your password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Buzle Pty Ltd and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Australia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Buzle Pty Ltd. Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you.
You are permitted to use the Service only as authorised by us. As a user, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Service to create, display, use, play, and download content subject to these Terms.
Our Intellectual Property must not be used in connection with a product or service that is not affiliated with us or in any way brings us in disrepute.
You must not modify the physical or digital copies of any Content you print off or download in any way, and you must not use any illustrations, photographs, video or audio, or any graphics separately from any accompanying text.
Any opinions, advice, statements, services, offers, or other information or content expressed or made available by any other users are those of the respective authors or distributors and not of us.
Buzle may operate channels, pages and accounts on some social media sites to inform, assist and engage with NDIS Participants. Unless stated otherwise, these are intended for Australian NDIS Participants.
Buzle may monitor and record comments and posts made on these channels about Buzle so that Buzle can improve our services. Buzle will not be responsible for any information posted on those sites other than information Buzle has posted itself. Buzle will not endorse the social media sites themselves, or any information posted on them by third parties or other users.
Understanding how and why we use cookies – we use cookies to give you the best possible experience on our website. When you visit this site, we ask for your consent to use cookies. However, this Cookie Policy allows you to amend your preference for tailored content cookies. To find out more about how we use cookies and what benefits they bring, please take a few moments to read this Cookie Policy.
Frequently asked questions on Cookies
Do cookies mean I could get cold calls or junk mail?
We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our website or other websites of things we think you might be interested in, but only in relation to Buzle products and services. You will never see advertising on our website from anyone other than Buzle.
Can cookies pass on my personal information to others?
The only time we may use cookies to share personal information such as your name, address, telephone or email is when you have given us express consent to do so by applying for a product or service.
Do cookies compromise my security when I’m logged on
The cookies we use are completely safe. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.
What are cookies?
Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user’s device.
At Buzle, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, however it also covers these alternate mechanisms.
How cookies make our website safer and easier to use
We use cookies to safeguard your privacy when you’re browsing our website. Cookies can also allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.
Finally, we use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don’t like and how we can improve things for you.
When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as Buzle is not responsible or liable for their privacy practices.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith.
If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Service or by sending a communication to any address (email or otherwise) that we have for you in our records.
You agree that we shall not be liable for any damages suffered as a result of using the Service, copying, distributing, or downloading Content from the Service.
In no event shall we be liable for any indirect, punitive, special, incidental or consequential damage (including loss of business, revenue, profits, use, privacy, data, goodwill or other economic advantage) however it arises, whether for breach of contract or in tort, even if it has been previously advised of the possibility of such damage.
In no event shall we be liable for any claims by a third party in tort or contract, or pursuant to the Competition and Consumer Act 2010 (Cth) including, but not limited, to any misleading statements made and/or incorporated into any Content provided by third parties, such as manufacturers and wholesalers, and users of the Service. It is your sole responsibility to ensure the accuracy of the data inputted.
You have sole responsibility for adequate security protection and backup of data and/or equipment used in connection with your usage of the Service and will not make a claim against for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from the use of the Service. You must not assign or otherwise dispose of your account to any other person.
Without limiting the foregoing, in no event will our aggregate liability to you exceed, in total, the amounts paid by you to us.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Buzle its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, or destruction or unauthorized access or, alteration of or use of record in connection with the use or operation of the Service, whether for breach of contract, tortious behaviour, negligence or any other cause of action.
You have sole responsibility for adequate security protection and backup of data and/or equipment used in connection with your usage of the Service and will not make a claim against for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from the use of the Service. You must not assign or otherwise dispose of your account to any other person.
We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the content contained on the Service for any purpose. Any reliance you place on such information is therefore strictly at your own risk. We disclaim any express or implied warranty representation or guarantee as to the effectiveness or profitability of the Service or that the operation of our Service will be uninterrupted or error-free. We are not liable for the consequences of any interruptions or error in the Service.
Without limiting the foregoing, in no event will our aggregate liability to you exceed, in total, the amounts paid by you to us.
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
This Agreement is governed by the laws of Victoria and the Commonwealth of Australia.
Except for injunctive relief requiring access to a court of competent jurisdiction, each party irrevocably and unconditionally submits to the exclusive jurisdiction of the alternate dispute resolution process (“ADR”) operating in Victoria as set out hereunder.
Mediation followed by Expert Determination
Waiver of Rights
Any failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
Entire Agreement
These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect.
It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to stop using the Service. Your continued use of the Service will be deemed as your acceptance thereof.
If you have any questions about these Terms, please contact us by email as follows:
NDIS Participant and Support Worker Referral information
(The term "Support Worker" herein does not mean a Support Worker in the strict legal definition)
Conditions:
Requirements to be qualified to receive referral incentives
To qualify as an active Support Worker, said Support Worker must:
Requirements to be qualified as a super Support Worker
Buzle rewards EXCELLENCE!
When Buzle support workers meet our Super Support Worker criteria and rating, they unlock the ability to earn more and receive other additional bonuses. Therefore, our support workers are properly rewarded for performing to the best of their ability and in turn provide the best care to Buzle’s clients.
There are 5 standards assessed monthly;
Commitment Rate: 100% attendance of shifts booked into. Never cancelling.
NDIS Participant Reviews: 80% NDIS Participant 5 star ratings.
Attendance Rating: 100% on time to shifts. Never late.
Acceptance Rating: 80% accepting shifts offered to you.
Minimum monthly shift completion: 10 shifts per calendar month for 3 months consecutevly.
These terms and conditions are subject to change at any time.
Mandatory up to date documents for support workers to stay active
Star rating system relating to suspended and pending and active support workers
Rating System Explained – Support workers are rated based on 4 factors.
Commitment Rate Meaning: The number of times support workers cancel their shifts when shifts have been accepted.
If Support Worker cancels with notice of more than 24 hours of shift start time
Within a month:
If Support Worker cancels with notice of less than 14 hours of shift start time
Within a month:
If Support Worker cancels with less than 2 hours’ notice of shift start time
Within a month:
Attendance Meaning: Frequency of Support Worker being on time or not on time for a shift.
Acceptance Rate Meaning: The number of shifts worked by a Support Worker in a month.
NDIS Participant Reviews Meaning: This rating is determined solely on the NDIS Participants’ rating given to the Support Worker at the end of a shift.
NDIS Participant Cancelations & Pay due on Cancellation
Star rating system relating to NDIS Participants
NDIS Participants are rated by the support workers when they end a shift. Support workers have the option to rate the NDIS Participant or not. Should a NDIS Participant receive constantly low ratings from support workers, a decision may be made to suspend the NDIS Participant by management.
Suspension of Support workers
For any reasonable reason and without notice, a Support Worker may be suspended. Reasons for such suspension may include but not be limited to client complaints; rating requirements not being met; or default in submission of mandatory documents or expiration of mandatory documents. Support workers must appreciate that the welfare of NDIS Participants is always paramount in any such decision and Support Worker specifically acknowledges the fairness of this provision given the genre of the industry and the high duty of care placed on the parties.
Interviewing process
Any applicant can be denied access to the app at the complete discretion of Buzle without requirement to disclose reasons.
NDIS Participant Access
NDIS Participants can be denied access to the app or website features at the complete discretion of Buzle without requirement to disclose reasons.
Conditions of use of Support Worker’s own vehicle if required to drive a client.
Support Worker must have:
Minimum requirements to become a Support Worker:
Description and meanings of different shift types
Sleepover:
Definition: Support Worker will be required to sleep at the job location. Support Worker may be required to awake and tend to NDIS Participant needs during the night of a period of up to 1 hour in total. If the job requires Support Worker to be awake due to an incident, Support Worker will be required to submit an incident report to ensure pay entitlement adjustments for extra hours that Support Worker was awake during the night.
Pricing: A sleepover is charged at a set rate. For example; if the agreed pay rate for a sleepover is $120, it means that for the whole night, the hours required to be at work over night will be (subject to interrupted sleep rates as mentioned above) a total of $120 (for hours worked between 10pm and 6am).
If the shift also requires work before 10pm and after 6am, this will be classified as regular working hours and paid accordingly.
Base Rate:
Definition: Any hour between Monday to Friday, between 6am and 8pm (excluding public holidays) is considered base rate.
Active Night:
Definition: Any hour that is worked between 12am at midnight and 6am (excluding Saturdays, Sundays and Public Holidays) is considered an Active Night. Active Night is overnight work that is payable at the given hourly rate for such a shift.
Evening Rate:
Definition: Any hour between Monday to Friday that is between 8pm and 12am midnight (excluding Saturdays, Sundays and Public Holidays) is considered an evening shift. Evening rate also applies when the shift for overlaps between ordinary shift rates and evening shift rate. In such instances, the whole shift shall be paid to the Support Worker on Evening Rate scale.
Saturday Rate:
Definition: Any hour worked on a Saturday unless a Public Holiday is considered Saturday Rate.
Sunday Rate:
Definition: Any hour worked on a Sunday unless a Public Holiday is considered Sunday Rate.
Public Holiday:
Definition: Public holiday is holiday days that are defined by the state or federal government as such. Any work carried out on a public holiday shall be paid on the public holiday scale. See website & or link for the public holiday rates for 2018
Short Shift Special Rate:
Definition: Any shift worked for a period of 3 hours or under between Monday to Friday is payable at a special shift rate shall apply. Depending on the day and time of any short shift further pay loading may apply as mentioned and described above.
NDIS Participant Cancellation Policy: NDIS Participants must give more than 3 hours’ notice of cancellation before of shift start time. Should a NDIS Participant give less than 3 hours’ notice NDIS Participant is charged the first 3 hours of shift booking
Buzle Mobile App Terms and Conditions of Use
Data Breach Disclosure – Security breach is defined as an unauthorized acquisition of unencrypted computerized data that compromises the security, confidentiality, or integrity of Buzle maintained by an entity. If a Buzle security breach was to occur Buzle would immediately notify the affected organizations, provide a complete list of all patrons believed to have been compromised, and would work closely with organizations to satisfy notification obligations
Buzle is protected under trademark.